Support - Steam Invites - Sending / receiving Invites between Steam users (2024)

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Do I have to be running Windows to play?

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Is the Steam version included in cross play?

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Will game progress carry over to Steam?

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Will this game be locked to 30 frames per second?

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Do I get the game for free on Steam if I already own it?

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Where do I activate in-game cosmetic/item codes?

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To enter a code for an in-game cosmetic or other reward, go tohttps://redeem.microsoft.com, log in with your Microsoft account and type in the 25-digit code as instructed. Note that it’ll be unlocked on this account only, so make sure this is the same account you use to sign in toSea of Thieves!

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Will Sea of Thieves be available in my country/region?

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This game will be purchasable in all countries where the Steam store is available, and the list of supported languages is being expanded for the Steam release. However, if your language is not supported, the game will default to English.

","editedAt":"2023-09-13T12:01:57Z"},{"id":360014250299,"title":"Steam Store - Processing purchased Store Bundles and Ancient Coins","url":"/articles/360014250299-Steam-Store-Processing-purchased-Store-Bundles-and-Ancient-Coins","body":"

After purchasing a Bundle or Ancient Coins through the Sea of Thieves Store within Steam, your purchases are initially added to your Steam Inventory. To then apply these purchases to your profile you simply need to boot Sea of Thieves where they will be 'consumed'. After this, all contents will be made available in-game and also the purchase will then be removed from your inventory.

\n\n","editedAt":"2023-03-09T14:02:16Z"},{"id":10547135097362,"title":"Steam - Accessing wallpapers/soundtrack included in Sea of Thieves: Deluxe Edition","url":"/articles/10547135097362-Steam-Accessing-wallpapers-soundtrack-included-in-Sea-of-Thieves-Deluxe-Edition","body":"

This article will show you how to access the extra content included in Sea of Thieves: Deluxe edition on Steam!

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Accessing the wallpapers

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1. Right click on \"Sea of Thieves\" in your Steam library and select \"Properties\"

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2. Navigate to the \"DLC\" section of the properties menu. You should see \"Sea of Thieves - Wallpapers\" in there. Ensure the checkbox under \"Install\" is selected.

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3. Once downloaded, the wallpapers will be accessible via the \"Local Files\" option. Simply browse your local files and they will be present.

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Accessing the soundtrack

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1. At the top of your Steam library, click on the \"Games\" dropdown, and then ensure \"Soundtracks\" is selected.

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2. Select \"Sea of Thieves\" soundtrack. You will then have the option to download the soundtrack to a folder of your choice.

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","editedAt":"2023-03-15T16:05:49Z"},{"id":360014781199,"title":"Steam Audio and Chat","url":"/articles/360014781199-Steam-Audio-and-Chat","body":"

If you are experiencing issues with chat communications through the Steam client, please try the following to ensure that your microphone is configured correctly:

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Microphone selection and settings in Steam

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1. ClickSteamat the top right of the window on the main page
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2. From this within the dropdown menu that appears, clickSettings
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3. From the Settings menu Navigate to the tab entitled Voice\n
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4. Proceed through the various options and confirm whether your Voice Input / Output devices as well as Volumes and Voice Transmission types are all correct. You can also test your microphone within this menu
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Further Troubleshooting

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For further audio and chat troubleshooting tips as well as information on general chat functionality, please view our support article for troubleshooting issues with Windows audio and chat.

","editedAt":"2023-06-30T12:31:36Z"},{"id":360014759779,"title":"Steam - Sea of Thieves is not Launching","url":"/articles/360014759779-Steam-Sea-of-Thieves-is-not-Launching","body":"

Our team is aware of some users reporting that on a PC the game will become stuck or crash on a black screen shortly after launching.

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The most common fix for this issue is making sure your Windows Operating system is up to date.

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How to check for updates:

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1. Press the Windows Key
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2. Type in Check for Updates\n
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3. Select Check for Updates\n
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Other solutions:

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Fix #1

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Login to Windows with a local Admin Account. This fixes majority of cases reported.

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Fix #2

Verify integrity of local game files

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1. In Steam, right click Sea of Thieves from your games list
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2. Select Properties from the context menu
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3. From the Properties menu select Local Files\n
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4. Click 'Verify Integrity of Local Game Files...'
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Fix #3

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Perform a reinstallation of Sea of Thieves

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Fix #4

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Check your time and date settings

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1. Right-click the clock on your start menu
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2. Select Adjust date/time.
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3. Untick then retick Set time zone automatically.
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4. Reboot your PC
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Fix #5

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Change your Language and Region settings

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1. Press theWindows Key\n
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2. Type inRegion & Languageand pressEnter
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3. Change your Language and RegiontoEnglish (United States)
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4. Ensure the language optionEnglish (United States)is at the top of the list, you can do this by selecting the arrows as shown in the below image.
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5. Reboot your PC
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6. Attempt to play Sea of Thieves once more
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Should this fix your issue please feel free to revert your language and region back to what they were.

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Note: If your language and region are set to English (United States) already please change it to English (United Kingdom) instead.

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Fix #6

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Update graphics drivers

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When your graphics drivers are either not up to date or suffering from some form of corruption, this can also cause the crash while booting. We recommend that when trying this step that you completely remove you old drivers before updating to the latest versions. To remove your old drivers and then update to the latest:

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1. Press theWindows Key\n
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2. TypeAdd or Remove Program\n
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3. Scroll down the list and find your graphics driver
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4. Click the driver once and selectuninstall.Confirm this by clickingUninstall again.
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5. Once complete reboot Windows
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6. Download the latest drivers from the links below:\n
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   • Download Nvidia Drivers Support
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   • AMD Drivers and Support
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7. Install to the latest driver and then reboot your PC again
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Fix #7

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If you are using the Nahimic app, try disabling it. To do that:

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1. Hit Start/Click the search bar within Windows
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2. Type \"System Configuration\"
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3. Press the tab \"Services\"
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4. Search for \"Nahimic service\" or press 'n' to fast search
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5. Disable the check mark, to disable it.
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Additional notes:

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1. Check no VPN is present as this could be causing a conflict with the game
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2. Check your antivirus is not causing a conflict with the game. Most notable Trend Micro Internet Security has been known to cause conflicts.
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3. Check MSI afterburner is not causing conflicts with the game.
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4. Check a 'Readyboost' USB stick is not in use.
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\n\n","editedAt":"2023-06-23T13:20:14Z"},{"id":360014723079,"title":"Windows / Steam - My controller is not functioning in game","url":"/articles/360014723079-Windows-Steam-My-controller-is-not-functioning-in-game","body":"

If you are experiencing an issue where your controller is not functioning within the Windows / Steam versions of Sea of Thieves, please try the following:

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1. Check whether your controller is working for another title from within the Microsoft Store / Steam.

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2. If the controller is working within other titles from those Store, you may need to perform a reset of your Sea of Thieves data. To do this:
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   Reset your copy of Sea of Thieves (Windows Store Version)

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   1. Press the Windows Key
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   2. Type in Apps and Features\n
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   3. Select Sea of Thieves\n
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   4. Advanced Options
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   5. Select Reset\n
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   Verify integrity of local game files (Steam)

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   1. In Steam, right click Sea of Thieves from your games list
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   2. Select Properties from the context menu
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   3. From the Properties menu select Local Files\n
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   4. Click 'Verify Integrity of Local Game Files...'
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3. If the controller is not working for other titles and the reset does not solve your issue the next step is to check whether your controller drivers are up to date. This can be accomplished by:

   - Plug the controller in.
   - Press theWindows Key and then type Device Manager.
   - Scroll down and find your controller device. For this example we will use the 'Xbox 360 Peripherals' option.
   - Click it to expand the dropdown list.
   - Right Click your device, again for this example it is Xbox 360 Controller for Windows
   - Select Update Driver and choose Search Automatically for Updated Driver Software
   - RebootSea of Thieves and try the controller again.

   

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\n","editedAt":"2023-06-23T12:53:07Z"},{"id":360014243439,"title":"Steam - Issues signing in to Xbox Live","url":"/articles/360014243439-Steam-Issues-signing-in-to-Xbox-Live","body":"

If you are having issues signing in to Xbox Live on the Steam client which may also include receiving a crash during this process, attempting to circumvent this error by signing out of Xbox Live and then back in again during the boot sequence will solve the issue in some situations.

\n\n\n","editedAt":"2023-03-09T13:59:42Z"},{"id":360014237839,"title":"Steam version unable to launch","url":"/articles/360014237839-Steam-version-unable-to-launch","body":"\n

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• Open AVG
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• Select menu> Settings> Exceptions
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• Click Add Exceptions
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• Select Browser
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• Navigate to the Sea of Thieves Steam exe file
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• As mentioned above, the default location is : C:\\Program Files (x86)\\Steam\\steamapps\\common\\Sea of Thieves\\Athena\\Binaries\\Win64
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• Select the EXE
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• Press OK
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• Reboot Sea of Thieves
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Avast

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• Open AVAST
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• Select menu>Settings>Exceptions
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• Click Add Exceptions
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• Select Browser
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• Navigate to the Sea of Thieves Steam exe file
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• As mentioned above, the default location is : C:\\Program Files (x86)\\Steam\\steamapps\\common\\Sea of Thieves\\Athena\\Binaries\\Win64
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• Select the EXE
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• Press OK
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• Reboot Sea of Thieves
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You can also find your anti-virus products support page by using the following search in your favourite search engine: (anti-virus product name) antivirus exception.

","editedAt":"2023-01-24T11:54:31Z"},{"id":360016232274,"title":"Troubleshooting error: 'There is a missing or corrupt data file that is required for the game to run'","url":"/articles/360016232274-Troubleshooting-error-There-is-a-missing-or-corrupt-data-file-that-is-required-for-the-game-to-run","body":"

If you received an error message from Sea of Thieves that states “There is a missing or corrupt data file that is required for the game to run.” then this page may be able to help you resolve this.

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Removing the corrupted file

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Please try removing the corrupted file, if the file name in the error is always the same when you try to launch:

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1. Boot the game and take note of corrupt file from your screenshot (For example: Core_9ef849ee)
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2. Right click Sea of Thieves from your Games list in Steam.\n
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3. From the context menu select 'Properties'.\n
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4. From the 'Local Files' tab click 'Browse Local Files'.\n
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5. Once viewing the game files for Sea of Thieves navigate to Athena > Content > Paks.\n
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6. Using the search bar in the top right hand corner, search for the file which is corrupted (Core_9ef849ee) and then delete that file.
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7. Return to your properties window for Sea of Thieves, then again from the Local Files section select 'Verify Integrity of Local Game Files...'
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8. Once complete, restart and test the game.
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Anti-Virus Issues
You could try whitelisting the game with your anti-virus product. There are known compatibility issues with some antivirus products that we are working with the anti-virus vendors to resolve. If you experience an issue with a specific product, please let us know.

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Article: Trend Micro internet security conflict

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To whitelist Sea of Thieves, navigate to the game’s installation folder from within the whitelist page of your antivirus product. To get the installation folder, press Win+R on your keyboard and type Powershell and press Enter. Then enter this command:

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Get-AppxPackage *SeaOfThieves*

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Or if you are having issues with the Pioneer version of the game:

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Get-AppxPackage *Wasserburg*

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It should print out several lines. You can copy the Installation Location value from the start of C:\\ to the end of the line by highlighting it with your mouse and then right-clicking in the window to copy it. You can then paste this into the Open Dialog by pressing in the text field at the bottom and pressing Ctrl+V then pressing Enter. From here you should navigate by double-clicking the folders for Binaries then UWP64, then finally selecting SotGame.exe, which is the executable you need to whitelist.

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Note: This process will need to be done each time the game is updated should your antivirus conflict with our game.

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Store install issues
We are aware that in some extremely rare cases the Microsoft Store may itself corrupt a game install. We are working with the various teams within Microsoft to resolve these issues. If you experience this, please raise a support ticket by clicking on the \"Raise a Support Request\" button at the bottom of this page.

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Unstable Overclock
We have confirmed that certain users may experience game crashes if they are overclocking their machines. This may have been automatic by your motherboard manufacturer or done manually by yourself. If you experience issues, we recommend you restore your CPU and memory to stock settings and perform a full reinstall of the game. Corruption can occur during the installation, as well as when the game is running.

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If you manually overclocked your machine, as well as checking the usual settings, you could try increasing your “AVX Instruction Negative Offset” or the equivalent for your motherboard. As with all overclocking, you modify these settings at your own risk. If you are not sure what this is, this is not relevant to you.

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Old version of Windows
You may be hitting a bug or issue with an older version of Windows. We recommend ensuring you are up to date in Windows update.

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Buggy or faulty drivers
You may experience issues with game installs if you have drivers that are causing corruption. These issues may be difficult to detect, so we advise ensuring you have the latest drivers. If the problem only recently started, you could try rolling back to an earlier version of the driver.

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Incompatible software
Some third-party software attempts to inject itself into every process on your machine and has been known to cause crashes.

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If you have recently started experiencing the issue, we recommend uninstalling any recently installed software.

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Faulty hardware
This is always the worst-case scenario, but the most likely candidates for faulty hardware are hard drives or SSDs that are nearing the end of their life.

","editedAt":"2023-06-23T10:19:37Z"},{"id":360010682314,"title":"Crash on launch / Rendering issues - Trend Micro antivirus","url":"/articles/360010682314-Crash-on-launch-Rendering-issues-Trend-Micro-antivirus","body":"

If your PC is experiencing the below symptoms and you are using a Trend Micro antivirus package please follow the below steps to resolve your issue.

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• Crash on launch
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• Rendering/texture issues during gameplay
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• Crashes during gameplay
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Important note: The below process will need to be carried out each time a Game Update releases as the Sea of Thieves version number changes each time.

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1. Press the Windows Key

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2. Search for Windows PowerShell and open it

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3. Enter the below command

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Get-AppxPackage *SeaOfThieves* | ForEach{$_.InstallLocation}

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4. Copy the result, it should look similar to below.

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C:\\Program Files\\WindowsApps\\Microsoft.SeaofThieves_2.78.5523.2_x64__8wekyb3d8bbwe

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5. Open the Trend Micro main console by right-clicking on the Trend Micro icon in your taskbar and selecting Open the Main Console

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6. Open the Settings Menu

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7. Select Exception Lists and then Programs/folders

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8. Click the + Add button and then Browse

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9. Paste the results fromStep 4into the File name box

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10. Click the Open button, this will add the path your Exception List

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11. Click Apply then OK to save your changes & close the Exception Lists window

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Still can’t play?

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An important Sea of Thieves file may have been locked away in quarantine, in order to restore this file please follow the steps below.

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For more supportinformation pleaserefer to Trend Micro Support:

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https://esupport.trendmicro.com/home/pages/technical-support/maximum-security-10/1105090.aspx?_ga=2.141354416.380243900.1539770950-616145983.1539770950

\n\n\n","editedAt":"2023-06-22T15:34:28Z"},{"id":360000785148,"title":"Troubleshooting: Stuck on loading supplies","url":"/articles/360000785148-Troubleshooting-Stuck-on-loading-supplies","body":"

This issue can be caused due to the player's antivirusconflicting with the game.

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The main culprits to this so far have been from:

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• COMODO
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• Kaspersky
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• WARSAW / gas tecnologia
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RARE would suggest you use another antivirus until the issue is resolved.

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If your issue persists please raise a support ticket.

","editedAt":"2021-02-17T10:30:37Z"},{"id":360000462368,"title":"Troubleshoot: Stuck on Opening Journal ","url":"/articles/360000462368-Troubleshoot-Stuck-on-Opening-Journal","body":"

If you are receiving the stuck on the'Opening Journal' message. Below are some steps that can resolve this issue:

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1. Press Windows + I\n
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2. Select Time and Language\n
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3. Select Region and Language\n
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4. Change both your default language and region to US + English (US)
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5. Reboot your PC
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Following the above should resolve your issue. If this is not the case please log a support ticket.

\n","editedAt":"2020-07-29T15:51:11Z"},{"id":360000425788,"title":"Mouse cursor not locking to screen","url":"/articles/360000425788-Mouse-cursor-not-locking-to-screen","body":"\n

1. Press the Windows key

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2. Type User Account Control and press enter

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3. Press OK as illustrated in the image below.

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4. Reboot your PC.

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Your mouse cursor issue should now be resolved.

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RARE does not recommend lowering your security settings for whatever reason. Please create a ticket to the Sea of Thieves Support team should your issue not be resolved.

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Fix#2

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1. Press Windows button + R to open the Run dialog box

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2. Type gpedit.msc and press enter

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3. From the Folders on the left select Computer Configuration> Administrative Templates> Windows Components> Edge UI

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4. Once viewing the Edge UI options right click 'Allow Edge Swipe' and select Edit

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5. From the top left corner click Disabled and then press OK

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Fix#3

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1. Open the run command window (Win + R)

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2. Type 'regedit' and press ENTER

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3. Navigate to 'Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Windows\\'

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4. If it doesn't exists, right click the editor background and select Add> Key. Change the name to 'EdgeUI'

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5. Navigate to 'EdgeUI' key, right click the editor background and select Add> DWORD (32bit value), change the name to 'AllowEdgeSwipe' and set it to 0

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6. Close the Local Group Policy Editor window and boot Sea of Thieves.

\n\n\n\n\n\n","editedAt":"2023-01-24T17:01:24Z"},{"id":360000340928,"title":"PC System Requirements","url":"/articles/360000340928-PC-System-Requirements","body":"

AsSea of Thievesis Rare’s first PC title, it gave us the opportunity to develop a PC game with a slightly different approach. Players have now been playingSea of Thieves on Windows in their tens of thousands for the past 9 months as part of our Technical Alpha program, allowing us to really fine-tune the auto-detect experience so that when new players play the game for the first time on March 20^th, we can give you the Rare-certified spec based on your hardware.

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We know that as PC gamers, having the ability to change the field of view, unlock or lock the frame-rate, rebind keys, change video settings, resolution, and graphics options, as well as offering extra functionality like full ultra-wide support and a dedicated FPS Counter, is all part of the expectation – not least releasing the PC and Xbox Console version’s alongside each other on the same day!

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It’s with great pleasure for us to announce that after all of the above, and more than a year of working with our partners at AMD, Intel, and NVIDIA, it’s time to smash a bottle of rum against our PC specifications so that you can see how your rig will fare. As part of this new approach, we felt it would be more beneficial to not follow tradition with releasing just “min”, “recommended”, and “ultra” specs, and we would instead better detail the expected experience that each spec will offer;

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System Requirements		720P @ 30fps		1080p @ 30 FPS		1080P @ 60 FPS Recommended		4K @ 30 FPS		4K @ 60 FPS (Extreme)
\n OS \n\n	\n\n	Windows 10 Anniversary (1607*)		Windows 10 Anniversary (1607*)		Windows 10 Anniversary (1607*)		Windows 10 Anniversary (1607*)		Windows 10 Anniversary (1607*)
\n\n	\n\n
CPU		INTEL Q4950 @ 2.6GHZ OR AMD PHENOM II X6 @ 3.3 GHZ		INTEL I3 4170 @ 3.7GHZ OR AMD FX-6300 @3.5GHZ		INTEL I5 4690 @3.5GHZ OR AMD FX-8150 @ 3.6GHZ		INTEL I5 4690 @3.5GHZ OR AMD FX-8150 @ 3.6GHZ		INTEL I7 4790 @ 4GHZ or AMD RYZEN 5 1600 @3.6GHZ
RAM		4GB		8GB		8GB		16GB		16GB
DIRECT X		11		11		11		11		11
VRAM		1GB		2GB		4GB		8GB		8GB
GPU		Nvidia Geforce GTX 650		Nvidia Geforce GTX 660		Nvidia Geforce GTX 770		Nvidia Geforce GTX 980TI		Nvidia Geforce GTX 1080TI
MODERN GPU		Nvidia Geforce GTX 1030		Nvidia Geforce GTX 1050TI		Nvidia Geforce GTX 1060		Nvidia Geforce GTX 1070		Nvidia Geforce GTX 1080TI
HDD		60 GB 5.2K RPM		60GB 7.2K RPM		60GB 7.2K RPM		60GB SSD		60GB SSD
Graphics Settings		LOW (COMMON)		MEDIUM(RARE)		MEDIUM(RARE)		ULTRA(MYTHICAL)		ULTRA(MYTHICAL)

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*SIMPLY TYPE “WINVER” INTO THE START MENU TO FIND YOUR CORRESPONDING WINDOWS 10 VERSION, WHICH NEEDS TO BE EQUAL TO OR HIGHER THAN 1607.

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Our rendering team set themselves the goal early on of “how low can we go”, sometimes also referred to fondly as “getting the game running on a potato”, which is why we want to deliver a great version of the game even for those with computers below our official minimum spec. The game is perfectly playable at 540p, and one of the advantages ofXbox Play Anywhere is that if you own an Xbox Console AND a low-spec laptop you can still take full advantage of it, and we absolutely encourage it! Of course if you have a beast of a rig running at 4k/60, we’ve got you covered with the best looking #GreatWater, and everything in between!

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Thanks to the community and our hardware partners in helping us reach this point, and we look forward to continuing to build out the PC feature set up to and beyond launch!

\n","editedAt":"2023-06-22T10:59:08Z"},{"id":115013913128,"title":"Microsoft Store Troubleshooting","url":"/articles/115013913128-Microsoft-Store-Troubleshooting","body":"

Hi there!

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If you're having trouble downloading Sea of Thieves from the Windows Store, there are a few things you can try:

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Reset the Microsoft Store

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You can use the steps below to refresh the Store which will clear the cache and refresh your library and permissions. This fixes the majority of cases.

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1. Close the Microsoft Store app if you have it open.
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2. Click Start and type \"wsreset\", without quotes.
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3. Right-Click on the command and click \"Run as Administrator\". If the Windows permission box appears, click \"Yes\" or \"Run\".
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4. A black MS-Dos screen will appear for a few seconds. Wait for it to disappear and the Store will automatically open.
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5. Attempt to install Sea of Thieves
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Other possible solutions:

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#5 - Using Powershell command to complete installation
1.Download the content from the store, to the point where it fails at 99% / Install phase
2. Open PowerShell and run this command:
Add-AppXPackage -RegisterByFamilyName -MainPackage Microsoft.SeaofThieves_8wekyb3d8bbwe
3. Click Retry in the store à This should now succeed

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#6 - Disk clean up tool to remove any potential conflicts
1.https://support.microsoft.com/en-gb/help/17421/windows-free-up-drive-space

\n

#7 - Use the Microsoft Store Troubleshooting tool
1.https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps

\n

#8 - Using powershell to solve the0x80073CF9 error
1.Open PowerShell and run this command:fsutil behavior set DisableEncryption 0
2.Restart your PC
3. Attempt to download Sea of Thieves once again.

\n

#9 - Solving the 0X87E10BD0 error

\n

1.If you are receiving the above error, please try signing your account out and back into the store.

\n\n

Check for Updates to Windows

\n

Always ensure that you have the latest updates to Windows by clicking Start and typing \"updates\" in the search box. Once you've updated, perform a complete shutdown and restart of your machine.

\n

Check the Time/Date on your PC is correct

\n

If your PC's clock is out of sync with the rest of the world,it can cause an error. The best thing is to right-click the Clock on your Desktop and select \"Adjust date/time\". A new screen will appear with the option to set the time and timezones automatically. It's best to turn them both on and restart your machine if needed.

\n

Get Support from Microsoft

\n

The Sea of Thieves team has very limited access to the Store, and can only provide support in line with the steps above. If you're still struggling with the Store, visit the team at support.microsoft.com who can run through in-depth troubleshooting with you directly.

\n\n","editedAt":"2023-06-23T14:56:48Z"},{"id":115012749647,"title":"Windows Audio & Chat","url":"/articles/115012749647-Windows-Audio-Chat","body":"

If you're experiencing issues chatting with other players in Sea of Thieves, for example, they can't hear you, there are a few things you can try.

\n

Windows Privacy Settings - Let Apps Use Your Microphone

\n

You must ensure that Sea of Thieves has permission to use your microphone within your Windows Privacy Settings. Simply follow the steps below to check your settings:

\n

\n
• If Sea of Thieves is open, close the game entirely
\n
• Click the Start Button
\n
• Type \"Privacy\" without quotes
\n
• Select \"Microphone Privacy Settings\" from the given results
\n
• On the left of the new screen, select \"Microphone\"
\n
• Under \"Let apps use my microphone\", ensure the toggle is set to On.
\n
• Scroll down the list of apps below that toggle to find \"Sea of Thieves\" and \"Sea of Thieves Insider\". Make sure they are also toggled to On.
\n
• Launch Sea of Thieves again and try chatting with your crew.
\n

\n

Also, please disconnect and reconnect your headset/microphone as this will refresh your device settings and prompt new driver installations which may be required.

\n

=====================================

\n

Xbox Party chat

\n

Party Chat – We know from our forums that some crews are entering the game and setting up a party chat for their crew. Players who don’t accept the invite or join the crew late are not automatically added, so they may believe that their chat isn’t working and their crew is silent.

\n

\n
• Unplug and reconnect your headset
\n
• Ensure your microphone is not muted
\n
• Ensure that neither you or the person you want to communicate with are using Party Chat
\n

\n

=====================================

\n

Issue: I’ve joined a crew, and I can hear them talk but, they cannot hear me

\n

Game Chat & Microphones – This could be caused by a variety of issues. Here’s what to try to resolve this issue:

\n

\n
• Unplug and reconnect your headset
\n
• Ensure your microphone is not muted
\n
• Check whether your privacy settings allow voice communication. This can be viewed and changed here: Privacy Settings\n
\n

\n

=====================================

\n

Voice chat in game

\n

Below are details for the various voice chat statuses when looking directly at another player. All of the below work both for your own crew and enemy crews:

\n

For the sake of clarity, we will refer to the players in the below scenario as You (Your character) and Fred (Crew mate/enemy).

\n

Not talking

\n

\n

The player will see no symbol above Fred’s gamer tag due to the following circ*mstances:

\n

\n
• \nFred has no microphone connected.
\n
• \nFred has a microphone connected but is not talking.
\n
• \nFred has their microphone muted.
  
\n

\n

Player talking

\n

\n

The player will see a speech bubble symbol above Fred’s gamer tag due to the following circ*mstances:

\n

\n
• \nFred is talking and you should be able to hear him.
\n
• \nYou may encounter our voice chat bug which means you would see this but not hear Fred, this can be fixed by unplugging and re-plugging in Your headset.\n
\n
• If You see this and still hear no talking then you may have your audio setup incorrectly through the OS.
  
\n

\n

Player Muted

\n

\n

The player will see a symbol with a line through it above Fred’s gamer tag due to the following circ*mstances:

\n

\n
• \nYou are in an Xbox party and the symbol will appear when Fred is talking, when he is not you will see no symbol.
\n
• \nYou have muted Fred and the symbol will be permanently above his gamer tag.
\n
• \nYou have blocked Fred and the symbol will be permanently above his gamer tag.
\n
• \nYou have set up your OS security settings to block all talkers.
\n

\n

=====================================

\n

Further Troubleshooting

\n

If the above solutions do not solve you chat issues then you may need to further investigate into the possible cause. We would recommend the following:

\n

Ensuring your signed in accounts match

\n

Please ensure that the profile which owns and you use to play Sea of Thieves (or linked to Steam) is also signed in to your Xbox Console Companion app / Xbox (Beta) app.

\n

Reset your copy of Sea of Thieves (Microsoft Store Version)

\n

\n
1. Press the Windows Key
\n
2. Type in Apps and Features\n
\n
3. Select Sea of Thieves\n
\n
4. Advanced Options
\n
5. Select Reset\n
\n

\n

Verify integrity of local game files (Steam)

\n

\n
1. In Steam, right click Sea of Thieves from your games list
\n
2. Select Properties from the context menu
\n
3. From the Properties menu select Local Files\n
\n
4. Click 'Verify Integrity of Local Game Files...'
\n

\n

Check you NAT type

\n

Your Routers NAT settings must be set to 'Open'. An easy way to check this is:

\n\n

Check your Microphone is listed as the default device

\n

\n
1. Right click the speaker icon found in the taskbar
\n
2. Select Sounds\n
\n
3. Select Recording\n
\n
4. Right click your desired Microphone and select Set as Default Device\n
\n
5. Right click the desired Microphone and select Properties\n
\n
6. Select Levels\n
\n
7. Confirm the Headset Microphone level is set to the desired value
\n
8. Select Apply then OK\n
\n
9. Talk into your microphone at this point to confirm the microphone itself is working
\n
10. If the Microphone is not outputting any audio please make sure it is not muted, should this not be the case please refer to your Microphone / Headset manufacturer
\n

\n

Configure the individual Microphone input for Sea of Thieves

\n

\n
1. Boot Sea of Thieves\n
\n
2. \nMinimise Sea of Thieves
\n
3. From the system tray in the bottom right corner of Windows, right click the Speaker Icon and select Open Sound Settings\n
\n
4. Scroll down to the Advanced Sound Options and select App Volume and Device Preferences\n
\n
5. As Sea of Thieves is open, it will show in the displayed list. From here you can specify the output and input.
\n

\n

Confirm Microphone Selection in the Xbox Console Companion App / Game Bar

\n

For the Xbox Console Companion app

\n

\n
1. Press the Windows Key\n
\n
2. Type in Xbox Console Companion app and select it from the list
\n
3. Select Settings\n
\n
4. Scroll down to Microphone\n
\n
5. Confirm the correct microphone is listed from the drop down list
\n

\n

For the Xbox Game Bar app

\n

\n
1. Press the Windows Key\n
\n
2. Type in Xbox Game Bar and select it from the list
\n
3. Once viewing the game bar all sound input and output settings can be found on the left
\n

\n

Restart your Windows Audio Service

\n

\n
1. Press the Windows Key\n
\n
2. \nservices.msc and select the Service app\n
\n
3. Scroll down your Services(Local) list and locate Windows Audio\n
\n
4. Right click Windows Audio and Select Restart\n
\n
5. Check that your Microphone is now working
\n
6. If that does not work, right-click theWindows Audioand selectProperties\n
\n
7. In the Windows Audio properties window, check if theStartup typeis set toAutomatic. If not, set it to Automatic and clickApplyto save the changes. Restart the computer and see if this solves the problem
\n

\n

Update your Microphone Device Drivers

\n

\n
1. Press the Windows Keyand typeDevice Manager\n
\n
2. Expand Audio Inputs and outputs\n
\n
3. Right click each device and select Update driver.
\n

\n

Remove then update Microphone Device Drivers

\n

Sometimes you will need to completely remove old drivers before an update can work effectively. To do this:

\n

\n
1. Press the Windows Keyand typeDevice Manager\n
\n
2. Expand the Sound, Video and Game Controllers options\n
\n
3. Right click the device and select 'Uninstall Device'. Once complete unplug the device from your PC
\n
4. Now either download the latest drivers from the company website and then plug your device back in. Or plug your device back in and let Windows automatically retrieve their own drivers. (this may be an option to try out both sets of drivers to see if it solves the problem)
\n
5. Once installed, right click the driver again and select 'Update Driver' (to ensure at the latest version)
\n
6. Proceed through your sound settings as detailed above to ensure that the device is configured as your default Input / Output device.
\n
7. Then once complete perform a reset of Sea of Thieves and boot the game again
\n

\n

Disable any VPNs

\n

Disabling any VPNs which are in use have also been shown to solve this for certain users

\n

If your problem is not resolved and you perhaps need further supportplease create a ticket for theSea of Thieves customer support team.

\n

Information we would ideally like to get would include:

\n

\n
• What type of headset and adapter are you using?
\n
• Do you regularly use party chat in other games?
\n
• Can you hear enemy crew members, or is it just your own crew that you cannot hear?
\n
• Is the issue reproducible? If so, could you detail the steps required
\n

\n","editedAt":"2023-06-23T14:54:34Z"}]}}],"themeOverride":false},"themeOverride":false,"globals":{"authors":{"charity-kuczynski":{"#Name":"Author.Charity","#Type":"Author","Id":"charity-kuczynski","PirateName":"Charity 'Lost at Sea' Kuczynski","JobTitle":"Community Manager"},"emma-bridle":{"#Name":"Author.Emma","#Type":"Author","Id":"emma-bridle","PirateName":"Emma 'Buccaneer' Bridle ","JobTitle":"Engagement Manager "},"ted-timmins":{"#Name":"Author.Ted","#Type":"Author","Id":"ted-timmins","PirateName":"Ted 'Red Rage' Timmins","JobTitle":"PC Design Lead"},"drew-stevens":{"#Name":"Author.Drew","#Type":"Author","Id":"drew-stevens","PirateName":"Drew 'Run Yer Thru' Stevens","JobTitle":"Senior Producer"},"joe-neate":{"#Name":"Author.Joe","#Type":"Author","Id":"joe-neate","PirateName":"Joe 'Three Sheets' Neate ","JobTitle":"Executive Producer "},"mike-chapman":{"#Name":"Author.Mike","#Type":"Author","Id":"mike-chapman","PirateName":"'Mutinous' Mike Chapman","JobTitle":"Creative 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Sea of Thieves – pre-order now for PlayStation^®5!

","DuringOpenText":"

Sea of Thieves – pre-order now for PlayStation^®5!

","ExpiredText":"

Sea of Thieves – pre-order now for PlayStation^®5!

","DaysText":"days","HoursText":"hrs","MinutesText":"mins","SecondsText":"secs","Link":"https://store.playstation.com/concept/10008884","DuringOpenLink":"https://store.playstation.com/concept/10008884/","ExpiredLink":"https://store.playstation.com/concept/10008884","Theme":"green","CountDownLayoutStyle":"","#TelemetryId":"582fb0fb-7015-438a-ad5a-6ab89f6d72de"},"showGlobalFog":"0","globalErrorBoundary":{"#Name":"globalErrorBoundary","#Type":"ErrroMessage","Title":"Oh Dear","BodyText":"

The Sea of Thieves website has encountered an error! Rest assured our web team are shouting at it and prodding it with cutlasses. Normal service will be resumed ASAP.

\n\n

To find out more about the game, visit www.xbox.com/seaofthieves

\n\n

To raise a support request, visit support.seaofthieves.com

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